Refund policy

Returns, Refunds & Warranty Policy

30-Day Ride-Tested Guarantee (Returns)

We have a 30-day return policy, which means you have 30 days after the date your item is delivered to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at support@shopcrowndynamics.com. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Limited Hardware Warranty & Replacement Parts

We engineer our gear to be rugged, but we know the road is unpredictable. If a specific hardware component (such as a magnetic V-Buckle, strap, or zipper pull) experiences a manufacturer defect or failure, please contact us immediately with photos of the issue.

To get your system back in action as quickly as possible, Crown Dynamics reserves the right to ship you replacement hardware components free of charge to resolve the issue, rather than requiring a full return and replacement of the entire QuickStrike system.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Unfortunately, we cannot accept returns on gift cards. (Note: Items purchased during the Series 001 Pre-Sale ARE fully eligible for our standard 30-day return policy).

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling Off Period

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at support@shopcrowndynamics.com.

Return Shipping

Return shipping fees will be deducted from your total refund amount. Original shipping costs are non-refundable.